Private care, clear answers.

PriviHealth is an online sexual health service providing private teleconsultations, medication dispensing, and discreet delivery. Our care is designed to be accessible, private, and speedy.

PriviHealth serves both Indonesians and international visitors, expatriates, and other foreigners currently located in Bali. Service coverage may expand to other areas in the future.

Our areas of care include: HIV prevention with PrEP and PEP HIV medication refills Doxy-PEP for bacterial STI prevention Sexually transmitted infection treatment Men’s performance care, including erectile dysfunction HIV self-test kits

No. PriviHealth does not replace emergency or urgent in-person care. Seek immediate medical attention if you have severe pain, difficulty breathing, heavy bleeding, loss of consciousness, a serious allergic reaction, or another medical emergency.

You complete a confidential health questionnaire and consult with a licensed doctor online. The doctor will review your symptoms, medical history, current medications, allergies, and other relevant information before recommending the next steps.

Not automatically. A licensed doctor must first review your information. Medication is prescribed only when it is medically appropriate and safe for you.

This depends on your condition and the doctor’s assessment. Some concerns may require a video consultation, additional photographs, laboratory testing, or an in-person examination.

Not always. Some symptoms require physical examination, laboratory testing, or urgent in-person care. The doctor will advise you when an online consultation is not sufficient.

Yes. PriviHealth supports consultations and communication in both Bahasa Indonesia and English.

Yes. Foreign visitors, expatriates, digital nomads, and other international residents in Bali may access PriviHealth, subject to medical eligibility, prescription requirements, and service availability.

Yes. Eligible medication and test kits can be delivered in discreet packaging where delivery is available. Packaging and delivery notifications are designed to avoid unnecessary sensitive wording.

Delivery time depends on your location, consultation completion, prescription approval, medication availability, and courier conditions. The estimated delivery time will be shown or communicated before your order is finalized.

Delivery coverage depends on the product and your location. PriviHealth will confirm whether delivery is available after you provide your address or delivery area.

This may be possible, but certain prescription medicines may require identity or recipient verification. Please provide accurate delivery instructions when placing your order.

Our team will inform you and, where appropriate, discuss available alternatives with the prescribing doctor. Medication will not be substituted without proper clinical approval.

For safety reasons, medication generally cannot be returned after it has been dispensed or delivered. Damaged, incorrect, or incomplete orders should be reported to PriviHealth as soon as possible.

Yes. Your health information is handled confidentially and is shared only as necessary to provide your care, process your prescription, arrange delivery, or meet applicable legal requirements.

No. PriviHealth provides respectful, professional care without assumptions or judgment about your body, relationships, background, sexual practices, gender, or sexual orientation.

Discreet packaging is used wherever available. The outside of the package should not unnecessarily identify the sexual health product or medical condition being treated.

Yes. You may tell us the name you prefer to use during communication. Your legal name or identification may still be required for medical records, prescriptions, payment, or delivery verification.

Yes. A clinician can help determine whether PrEP or PEP may be suitable based on timing, HIV status, health history, laboratory results, current medication, and local availability.

PrEP is taken before possible HIV exposure as ongoing or planned prevention. PEP is an emergency course of HIV-prevention medication taken after a possible exposure.

PEP should be started as soon as possible and no later than 72 hours after a possible HIV exposure. Earlier treatment is better. Do not wait for symptoms before seeking help.

A standard PEP course is generally taken for 28 days, subject to the clinician’s prescription and follow-up plan.

HIV testing is normally required to confirm that you do not have HIV before starting PrEP. Other tests may also be recommended depending on the medication and your medical history. PrEP is intended for people who do not have HIV.

No. PrEP helps prevent HIV but does not protect against infections such as gonorrhea, chlamydia, syphilis, or herpes. Condoms, appropriate testing, vaccination, and other prevention measures may still be recommended.

Foreigners may access PrEP through eligible private services at a non-subsidized price, subject to consultation, testing, prescription requirements, and stock availability. PriviHealth aims to provide a more private and convenient access option for both Indonesians and foreigners.

Potentially, yes. A doctor will review your current prescription, treatment history, recent test results, medication adherence, side effects, and other relevant information before approving a refill.

You may be asked for your prescription, medication packaging, treatment record, laboratory results, or details of the clinic that previously managed your treatment.

Treatment should not be changed without a proper medical assessment. Changes may require laboratory tests, review of side effects, drug-interaction checks, and coordination with an HIV treatment facility.

Contact PriviHealth as early as possible. Avoid stopping, skipping, sharing, or changing your medication without medical advice.

Doxy-PEP involves taking prescribed doxycycline after sex to reduce the risk of certain bacterial sexually transmitted infections in selected people.

No. It may help reduce the risk of syphilis, chlamydia, and some gonorrhea infections, but it does not prevent HIV, herpes, or every other STI.

No. It is not automatically suitable for everyone. A clinician must assess your potential benefits, allergies, medical history, other medications, STI history, and the risk of side effects or antibiotic resistance.

Yes. Regular HIV and STI testing remains important. Follow-up is also needed to review side effects and determine whether Doxy-PEP remains appropriate.

Sometimes treatment may be considered based on the clinical assessment, but testing is often recommended. Different infections can cause similar symptoms, and some infections cause no symptoms at all.

Your consultation is confidential. However, the doctor may advise that recent sexual partners be informed, tested, or treated to protect their health and reduce the chance of reinfection.

Depending on the infection, you may be advised to avoid sexual contact until treatment is completed, symptoms have resolved, and any relevant partners have also been treated. Follow the doctor’s specific instructions.

Severe genital or pelvic pain, testicular swelling, high fever, extensive sores, heavy bleeding, pregnancy-related concerns, or symptoms that worsen despite treatment may require prompt in-person assessment.

Yes. A doctor can assess possible physical, medication-related, lifestyle, and psychological factors and discuss appropriate treatment options.

No. These medicines are not appropriate for everyone. The doctor must review your heart health, blood pressure, current medications, and other risk factors before prescribing.

Yes. It can sometimes be associated with diabetes, cardiovascular conditions, hormonal concerns, medication effects, stress, anxiety, or other health issues. Further testing or in-person care may be recommended.

An HIV self-test allows you to collect your own sample and read the result privately by following the instructions included with the kit.

A reactive or positive self-test is not a final diagnosis. It must be followed by confirmatory testing at a healthcare facility. A negative result may also need to be repeated if the possible exposure was recent.

Not always. HIV tests have a window period during which a recent infection may not yet be detectable. The appropriate time for repeat testing depends on the type of test and when the exposure occurred.

Stay calm and arrange confirmatory testing as soon as possible. PriviHealth can provide guidance on the next appropriate step. Effective HIV treatment is available, and starting care early supports long-term health.

In some situations, HIV self-testing can support PrEP access, but the clinician will determine whether the test is appropriate or whether laboratory testing is required.

Pricing depends on the consultation, medication, testing, and delivery required. Applicable fees should be displayed or communicated before payment.

PriviHealth does not accept insurance at the moment.

You can contact the PriviHealth support or clinical team through the communication channel provided with your consultation or order. Seek urgent in-person care if you develop severe or rapidly worsening symptoms.

Information on this website is for general education and does not replace an individual medical consultation. Medication availability, delivery coverage, clinical eligibility, and required testing may vary. Never take prescription medication that was not prescribed specifically for you.